In accordance with the Law of the Russian Federation "On Consumer Rights Protection" dated 02/07/1992 2300-1 (as amended dated 10/25/2007) and Decree of the Government of the Russian Federation dated 01/19/1998 No. 55 (as amended 27.03.2007) cut flowers and potted plants cannot be exchanged or returned (they are listed in the List of non-food products of proper quality that cannot be returned or exchanged).

Online Store Buyer cvetoteka.com has the right to refuse to receive the goods at the time of its delivery if the delivered goods are of inadequate quality (based on clause 3 of Article 497 of the Civil Code of the Russian Federation, Article 21 of the Law "On Consumer Rights Protection").

CVETOTEKA takes care of improving the quality of completed orders. We consider all received complaints about the quality of our work within 24 hours after the delivery of the goods. For all questions regarding the fulfillment of orders, you can contact by phone 8 (800) 888-88-88 or by e-mail info@cvetoteka.com